Terms of use

1. Who we are and acceptance of these terms

This website (tqnyprofile.com, "the Site") is operated by Ahmed Ibrahim bin Abdullah Al Qallaf Establishment for Information Technology, trading as TQNY, Commercial Registration (National Number) 7049547834, licence 2053130533, VAT registration number 312929815800003, registered at 2604 Al Salam Street, Ar Rida District, Tarut 32619, Kingdom of Saudi Arabia ("we", "us", "TQNY").

By browsing the Site, requesting a quotation, or placing an order, you confirm that you accept these Terms of Use and that you have authority to bind the organisation you are ordering for. If you do not accept them, please do not use the Site.

2. What this website is — and is not

The Site displays the products and services we can supply and lets you build a list and request a quotation. No prices are published on the Site. Product listings are an invitation to request a quotation and are not a binding offer to sell. Nothing on the Site creates a contract until we issue a written quotation and confirm your order in writing.

Product names, logos and trademarks shown on the Site belong to their respective owners and are used only to identify the products we can supply.

3. Quotations and prices

• Quotations are issued individually in writing and are valid only for the period stated in the quotation. If no period is stated, a quotation is valid for 7 days.
• Prices are quoted in Saudi Riyals (SAR) and are exclusive of VAT unless the quotation says otherwise.
• TQNY is registered for Value Added Tax with the Zakat, Tax and Customs Authority under VAT registration number 312929815800003, effective 1 September 2026. VAT at the statutory rate (currently 15%) is shown as a separate line on quotations, invoices and receipts dated on or after that day, and those documents are issued as tax invoices. Documents dated before 1 September 2026 carry no VAT and are not tax invoices.
• Quotations are based on the product, term, quantity and licence type you specify. If any of those change, the price may change.
• We may correct obvious errors in a quotation or invoice (for example a mistyped price) before the order is fulfilled.

4. Orders, payment and confirmation

• An order is accepted only when we confirm it in writing. We may decline any order at our discretion, including where we cannot verify your eligibility for a licence type, where stock is unavailable, or where we suspect fraud.
• Unless agreed otherwise in writing, payment is due in full and in advance by bank transfer to the account shown on our Contact page and on the invoice.
• Digital products are supplied only after cleared payment is received.
• You are responsible for any bank charges, transfer fees or currency costs on your side.

5. Delivery of digital licences

Licence keys, activation details and download links are delivered electronically to the email address or WhatsApp number you provide. It is your responsibility to give correct contact details and to keep the delivered keys secure. We are not responsible for keys lost, exposed or misused after delivery, or for delivery delays caused by incorrect details you supplied or by your email provider.

6. Licence eligibility and your responsibilities

This section is important. Software is licensed, not sold. Different licence types carry different eligibility rules set by the software publisher.

• You must be eligible for the licence type you order. Educational, academic and student licences may generally only be used by qualifying students or educational institutions and may not be used for commercial or revenue-generating work. Volume, enterprise and multi-device licences are subject to the publisher's volume licensing programme rules.
• By ordering, you confirm that you are eligible for the licence type requested and that you will use it only in accordance with the publisher's licence agreement (EULA).
• You are responsible for reading and complying with the publisher's licence terms, including limits on the number of users, devices, territories and permitted purposes.
• You must not resell, sublicense, share credentials for, or transfer a licence supplied to you unless the publisher's terms expressly allow it.
• If you tell us you are eligible for a licence type and that turns out to be incorrect, any consequence of that — including deactivation by the publisher or a demand to purchase a commercial licence — is your responsibility, not ours.

7. Publisher terms prevail; no affiliation

All software is supplied subject to the publisher's own end-user licence agreement. Where the publisher's terms conflict with these Terms, the publisher's terms prevail in respect of use of the software.

We are an independent reseller. Unless expressly stated in writing for a specific product, we are not an authorised partner, agent or representative of any software publisher, and we are not affiliated with or endorsed by them. Publishers may change, suspend, revoke or re-verify licences under their own terms, and such action is outside our control.

8. Activation, warranty and replacement

• We warrant that a supplied key or licence will activate as described at the time of delivery.
• If a key fails to activate, you must notify us within the warranty period stated in your quotation or invoice, with evidence of the error (for example a screenshot of the activation message). If no period is stated, notify us within 7 days of delivery.
• Where a valid claim is made in time, our sole obligation is, at our option, to supply a replacement key or refund the amount you paid for that item.
• The warranty does not cover: failure caused by installing on more devices than the licence permits; use outside the permitted territory or purpose; publisher-side changes, re-verification or policy enforcement; hardware changes that invalidate an activation; operating-system reinstallation beyond the licence's re-activation allowance; or misuse, sharing or disclosure of the key by you.

9. Returns and refunds

Digital licences are supplied for immediate use. Once a key, account credential or download link has been delivered to you, the order cannot be cancelled or refunded, except where the key does not activate and a valid warranty claim is made under section 8. This does not affect any rights you have under applicable Saudi consumer-protection or e-commerce law that cannot be excluded by agreement.

Hardware may be returned only if unused, in its original sealed packaging, and within the period agreed in writing. Return shipping is at your cost unless the item was faulty or incorrectly supplied.

10. Hardware

Hardware is supplied with the manufacturer's warranty only, and warranty claims are handled under that manufacturer's process. We are not the manufacturer and give no additional warranty beyond what the manufacturer provides. You are responsible for confirming compatibility with your existing systems before ordering.

11. Installation and support services

Where we provide installation, migration, optimisation or configuration services, we will perform them with reasonable skill and care. You are responsible for backing up your data before any such work. We are not liable for data loss, downtime, or third-party software conflicts arising from work carried out on systems whose configuration, licensing or condition we did not supply or control.

12. Limitation of liability

Nothing in these Terms excludes liability for fraud, wilful misconduct, gross negligence, death or personal injury, or any liability that cannot lawfully be excluded under the laws of the Kingdom of Saudi Arabia.

Subject to that:

• Our total aggregate liability arising out of or in connection with any order is limited to the amount you actually paid us for the specific item giving rise to the claim.
• We are not liable for indirect, incidental, special or consequential loss, including loss of profit, loss of business, loss of contracts, loss of goodwill, business interruption, or loss or corruption of data.
• We are not liable for any loss arising from a publisher's enforcement action, licence revocation, audit, re-verification, or change of licensing policy.
• We are not liable for delay or failure to perform caused by events beyond our reasonable control, including publisher outages, supplier failure, payment-network issues, telecommunications failure, government action or force majeure.

13. Indemnity

You agree to indemnify and hold us harmless against any claim, demand, penalty, audit finding, loss or cost (including reasonable legal fees) arising from: (a) your use of software or hardware in breach of a publisher's licence terms; (b) your use of an educational, academic, volume or region-restricted licence outside its permitted scope; (c) any incorrect eligibility declaration you make to us; or (d) your breach of these Terms.

14. Intellectual property and acceptable use of the Site

The design, text, layout and original graphics of the Site are our property. You may not copy, scrape, republish or systematically extract the Site or its catalogue without our written permission. You must not attempt to interfere with, overload, probe or gain unauthorised access to the Site or its systems.

15. Third-party links and services

The Site links to third-party services (for example WhatsApp, Google Analytics and our form-delivery provider). We are not responsible for the content, availability or privacy practices of third-party services.

16. Changes to these terms

We may update these Terms at any time. The version published on the Site at the moment you request a quotation or place an order is the version that applies to that transaction. The "Last updated" date above shows when they were last changed.

17. Governing law, language and disputes

These Terms and any dispute arising from them are governed by the laws and regulations of the Kingdom of Saudi Arabia, and the competent Saudi courts and authorities shall have exclusive jurisdiction.

These Terms are published in Arabic and English. In the event of any inconsistency, the Arabic version prevails.

We ask that you contact us first so we can try to resolve any complaint directly before formal proceedings.

18. Contact